FAQ's

Accessible Puerto Rico offers a diverse selection of special needs equipment catering to the unique requirements of travelers. Our extensive range includes popular rental items such as wheelchairs, mobility scooters, powerchairs, walkers, rollators, oxygen, as well as essential bed and bathroom safety items. In addition to equipment rentals, we provide convenient services like accessible transportation and comprehensive equipment repair and maintenance.

We offer our services across the entirety of Puerto Rico. Whether you're at airports, hotels, residences, or attending events at venues and convention centers, our accessibility services are available to enhance your experience throughout the island.

No, Accessible Puerto Rico is not a travel agency. We're dedicated to collaboration and aim to enhance travel opportunities for your clients, not compete with your services. Our focus is on providing specialized equipment and services to complement and support your agency's efforts in creating memorable and accessible travel experiences.

Making bookings is easy! You can either conveniently book your rental online through our user-friendly Rental Page, or if you prefer personalized assistance, feel free to reach out to our dedicated team.

For mobility bookings: Height and weight. For a Power Chair, please specify for which hand the control must be located.
For oxygen bookings: The type of oxygen delivery system you use at home and the liter flow (LPM). A doctor’s prescription is also required for all medical oxygen. The prescription must indicate the individual’s name, the number of LPM the individual uses and the number of Hours Per Day (HPD) the individual uses.
For hotel bookings: Dates of Stay, Hotel Name, Address, Check-In and Check-Out Time and Reservation/Confirmation Number.

Absolutely! We understand that everyone has unique requirements, and our stock includes equipment specifically designed to accommodate heavier customers when regular equipment might not be suitable. If you need assistance in selecting the right equipment, please don't hesitate to call us at 1-787-944-4200. We're here to ensure you get the equipment that best suits your needs!"

Yes, we welcome special requests! At Accessible Puerto Rico, we go beyond the ordinary. Whether you need hospital beds, specialty mattresses, patient lifts, or any other unique items, don't hesitate to contact us. We're here to do our best to accommodate your special requests and make your travel experience memorable.

Booking in advance is recommended to secure your preferred equipment and ensure availability for your requested dates. However, rest assured, we understand that travel plans can be spontaneous, and we are here to accommodate bookings at any time.

Our rental rates vary according to the type of equipment, rental duration, and your requested pick-up / drop-off points. Please note that all quotes are provided in US dollars.
Our prices are always all-inclusive, so you don’t need to worry about any hidden fees, including taxes, deposits, or shipping / delivery charges. We guarantee you will always be quoted for the most economical rental package available to meet your needs.

Yes, our pricing includes a damage and theft waiver, setting us apart from other companies. At Accessible Puerto Rico, there are no additional charges for this essential protection – it's already included in our up-front pricing for all rentals.

The quotes we provide remain subject to changes in pricing and availability until the booking is confirmed. To secure the quoted rates and ensure availability, we recommend confirming your booking promptly. Our team is ready to assist you through the booking process.

To secure your reservation, full payment is required at the time of booking. This ensures a seamless process and guarantees the availability of your requested equipment for your specified dates.

We accept major credit cards, including Visa, Mastercard, and Discover, providing you with convenient and secure payment options for your bookings at Accessible Puerto Rico.

Unfortunately, we do not accept medical insurance. When an order is finalized, an order confirmation is emailed which provides the individual’s name, equipment rented and cost. We recommend individuals check with their insurance provider to explore the possibility of reimbursement for the equipment rental, using the provided order confirmation for reference.

Accessible Puerto Rico ensures a hassle-free experience for picking up and dropping off equipment. We'll deliver the equipment right to your doorstep, whether it's your hotel, residence, venue, or the airport. For hotel rentals, you can find the equipment conveniently located with the Front Desk or Concierge, ensuring a seamless experience for you. Our team is dedicated to providing you with the utmost convenience and assistance throughout the process.

The batteries on your personal transport vehicle should be charged daily. Simply plug the power cord into a standard outlet at the end of the day and let it charge overnight. Depending on the equipment, it may have a built-in charger or come with a separate off-board charger. Our representatives will ensure you understand how to use the personal transport vehicle you’ve rented. If you have any questions, feel free to call us at 1-787-944-4200. We're here to assist you!

For transportable scooters, they can be conveniently disassembled and loaded into the trunk of a medium to full-sized car, with the heaviest piece typically weighing between 35 and 60 pounds. Heavy Duty/Bariatric scooters and powerchairs, on the other hand, cannot be disassembled and are better suited for transport in a minivan or SUV. If you're uncertain about the type of car to rent for your scooter, please don't hesitate to call us at 1-787-944-4200. We're here to help and can provide recommendations tailored to your needs!